Return / Refund Policy Page

• Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our 7 Days return & replacement policy.

• Goods once sold will not be returned or exchanged unless the product delivered by us is in a damaged condition, the wrong product was shipped, the product is in a dead condition or the product is defective. Buyers will have 24 Hours ( 3 days is applicable on purchase of a complete PC set ) after delivery to inform us in case of any dispute in the order to claim for return or refund. Buyer needs to bring the issue to our attention either by emailing us (care@aitcomputers.in) or by calling us at: 9854092858

• For more convenience you must make an unboxing video when you opened the delivered parcel. In case, if you did not made any unboxing video then there will be no return/refund policy.

• If the seal of the product box is opened and the product is not faulty then return/refund will not be applicable. All returned items must be new and in unused condition, with all original tags and labels attached.

• Return / Refund request will cancelled if any part or accessory is missing from the product box.

• Return Packaging material should be kept by the buyer until the return window is opened as this will help them to pack the product to its original form to avoid any damage during the transit.

• Product should be packed in a proper way as it was received by the buyer, do not apply tapes or glues directly on the product or on the product box, this may lead to cancellation of your return request.

• All the accessories which were delivered along with the product should be returned in the same way and along with the product.

• The replacement and Re-Delivery process of the product can take approximately 15 days. Delivery time may be extended based on product availability.

• The company reserves the right to allow refund or replacement only after being satisfied with the analysis done in its own way.

• If the payment was made through our PAYMENT GATEWAY, then it will be refunded in same account by which the payment was done, in case of BANK TRANSFER and COD orders refunds will be done only in buyers bank account. Refunds usually takes 7-10 working days to reflect in your account.

• 3% will be deducted from the order value/total amount if the payment was made using PAYMENT GATEWAY & COD, this will be applicable if the order is cancelled by the buyers.

Cancellation Policy

• We have a hassle-free cancellation request option available in the order panel, you can place your cancellation request directly from there or you can even drop us a mail or can call us to cancel your order.

• The convenience fee charged on the orders is non-refundable only if the order is cancelled by the buyer. In case of order gets cancelled by us then the complete order amount will be refunded. This charge is only applicable if the buyer wants to cancel the order and opts for a refund.

• 2% will be deducted as the convenience fee for orders getting cancelled by the buyer before shipping , once the order has been shipped it will be 5% charge if the orders get's cancelled by the buyer. 3% will be deducted if buyer want's to modify the order after being shipped and no charges applicable to modify the order before shipping. These charge will be adjusted from the refund amount. If the buyer opts for refund, then it will be initiated once we receive the product in same condition as it was shipped.
  
  
• Above mentioned charges are only applicable if the buyer place such requests, no charges will be applicable if such steps are initiated by us.

*aitcomputers.in reserves the right to change/update/remove any content on this page without any prior notice.